Delivery & Returns

How much is delivery?

UK Mainland.
We have recently listened to customer feedback and have now moved all UK Mainland deliveries to a fully tracked 48hr service via Royal mail. This means all customers in the UK mainland will receive up to date delivery information and options to select different delivery options after checkout. Notifications are available via Text or Email. 

If your order is over £10 you will receive FREE Shipping.

If your order is under £10 there will be a small postage fee, charged inline with our postage charges:

Highlands & Offshore UK.
For items being delivered to the Highlands and Offshore regions of the UK, we use Royal Mail 48hr tracked service, our postage charges are:

Rest of the World.
We are working really hard to get our products to all our customer across the globe, we use a network of couriers to help us get to you, charges for the following countries are below:

Delivery dates are only estimates and Multivita does not guarantee delivery within any such time and shall not be liable for any delay in delivery or performance. 

Payment

When placing an order with us on our website, we treat it as an offer to buy and will send an email confirmation of the order. If the order is accepted, the product will be dispatched, at which point we enter into a legal contract with you. Payment is processed at the time the goods are dispatched. We have the right to choose not to accept any order; in this case we will contact you to advise you of this fact. 

We can process payments from MasterCard, Visa, and American Express credit cards, and PayPal.

All prices on our website are in £ sterling and include UK VAT at 20%. Prices quoted over the phone may differ from those shown on our website. Read our Terms and Conditions for more details.

Multivita applies the highest business security standards, adopting https pages (secure and encrypted pages) where necessary. We recognise the importance of security regarding credit card information you send us over the Internet, and we take all the necessary precautions to protect our customers’ personal information and to store it securely. We check your payment card when we receive your order. Payment is deducted when the order is dispatched. You are able to correct errors on your order up to the point of the final page of our ordering process. Sensitive information that is transmitted to us online is encrypted and transmitted to us securely. In addition, access to all of our users’ information, not just the sensitive information mentioned above, is restricted. Finally, the servers on which we store personally identifiable information are kept in a secure environment.

Refunds & Returns

As a consumer you have the right to withdraw from the purchase of an item according to local and European Law within 14 (fourteen) days after the date the item is delivered. This applies to all items which are offered and purchased on this website. To withdraw from a purchase you must notify us by letter, fax or email to arrange collection of the item. There is no need to give any reason for the withdrawal however to exercise your right of withdrawal you must return the item in the same condition in which it was delivered to you within a 14 day period after giving notice.

Please note that you are liable for the delivery costs of returning the item to us. Please send any request for withdrawal, with your details, to the following address: 

Multivita Limited, Kemp House, 160 City Road, London, EC1V 2NX

Email: contact@multivita.co.uk

If the withdrawal is made in the above manner, the purchase contract for the item is cancelled and we shall refund your money within 28 (twenty-eight) days from your notice. The only exception would be if you have used the item excessively or improperly, i.e. not just tested if it is right for the intended purposes; in such a case you have to pay the loss value of the item and the shipping costs. 

We will give you a full refund of the return charge, if you had to return the goods because of our mistake. These terms do not affect your legal statutory rights.